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Please take a few moments to read the following as this may
address any queries that you may have.
1. HOW TO BOOK
By Telephone and Post
Telephone us on + 44 (0) 116 266 2481. We will check availability and hold a
provisional booking for you for five days pending receipt of the completed
booking form with deposits and insurance premium. You may also book over the
telephone.
In Person
visit our office at
BABA HOLIDAYS LTD.
145 Melton Road
Leicester - LE4 6QS
UK
and make your booking in person.
Via the internet
Visit our website on www.babaholidays.com/tourbooking.aspx
2. LUGGAGE
You should keep to one medium sized suitcase per person, but a small hold-all
may also be taken on board the coach. You MUST affix to your luggage the Baba
Holidays luggage label provided with your travel documents to assist us with
your luggage transfers. On overnight hotel stops, all luggage must be removed
from the coach for security reasons.
3. HOTEL ACCOMMODATION
Accommodation throughout the UK, Europe and Eire varies and our range of hotels
includes everything from 5 star establishments to homely, family-run hotels. We
go to great lengths to ensure that your holiday accommodation will be of an
acceptable standard and every effort will be made to provide precisely the kind
of room you have booked.
(a) Hotel grading
Hotel grading and classification systems vary so widely throughout the UK and
Europe that they do not represent a consistent method of comparing
accommodation standards from one country to another. We advise you to look upon
them merely as a general guide. The absence of a rating simply means that this
particular hotel is not a member of any particular grading body – it does not
mean that the hotel is of a lower standard.
(b) Additional facilities
Our liability for the provision of additional facilities for which a supplement
has been paid is limited to the published price of that supplement. Rooms with
private facilities will include EITHER bath and WC OR shower and WC. Where you
specify a preference for either a bath and WC or a shower and WC we will make
every effort to accommodate your request. We cannot, however guarantee your
preference will be met.
Occasionally, in older hotels, a wash basin may be located in the bedroom
rather than the bathroom.
Please note that in Continental Europe it is not normally the custom to have
tea or coffee facilities in rooms.
(c) Room type
When booking a double room you should clearly request either a double bed or
twin beds, otherwise we shall assume that either is acceptable. Please note
that many hotels in Europe have a majority of twin bedded rooms and that
bookings for double rooms are only taken on a request basis. In some hotels,
particularly in Continental Europe, a twin-bedded room may have a single
king-size base with two mattresses, each with its own bed linen. Three and four
bedded rooms are normally twins or doubles with extra beds and are not suitable
for adults and space will be limited. The room description shown on your
holiday confirmation refers to the main hotel on your holiday Overnight hotels
may offer different room types. Please note that
(d) Single rooms
Single rooms are always in short supply and early booking is advised. The
payment of a single room supplement does not imply that any room allocated will
be anything other than a single room.
(e) OVERNIGHT HOTELS
In the best interests of our customers, it may sometimes be necessary or
desirable to change the location of single overnight hotel stops, We will do
our very best to notify you in advance if such a change
is necessary but we reserve the right to make such a change without notice. The
alternative hotel will always be of an equivalent standard to the original.
(f) Special diets
It may be difficult for some hotels to fulfill special dietary requirements. If
in doubt, it would be beneficial for the client to telephone the hotel direct
to ascertain the position and to arrange payment with them for additional
charges that may be incurred.
4. HOTEL AMENITIES
All the amenities described on the appropriate brochure page, leaflet or advert
will normally be available for the enjoyment of our customers. However some
amenities (lifts, swimming pools and so on) may occasionally require servicing
or cleaning and therefore we cannot guarantee that they will always be
available. Some resort services may be affected by weather conditions or out of
season reductions or cancellations. Unless otherwise indicated in the brochure,
certain amenities (such as sun loungers, sporting activities and entrance to
discos or nightclubs) may incur an additional charge. Entertainment provided by
hotels is frequently subject to demand and the type or frequency may be varied
if there is a lack of demand or insufficient numbers staying at the hotel. In
many hotels you may be asked to share a table in the restaurant with other
guests. If a hotel has lifts, these are described as serving some, most or all
floors or rooms. Many hotel buildings are historical rather than purpose built
and therefore there may also be some steps on a floor served by a lift, which
lead to or from public rooms. Most UK hotels include tea or coffee making
facilities in the bedrooms. Where this facility is provided there may be a
charge for additional beverage supplies.
5. DISABLED CLIENTS
We try our best to provide holidays, which all our customers can enjoy, but we
do recognise that not all our holidays will be entirely suitable for people
with disabilities, poor mobility or special needs. Some coach tours, for
example, involve a great deal of traveling and changes of hotel and it is not
possible for our driver(s) to provide a sufficient level of care, particularly
in cases of mobility problems. If each passenger who has a disability is
accompanied by a companion who is able to provide the necessary assistance and
the five steps can be negotiated when boarding the coach, then you are most
welcome.
Book early though as front seats are soon gone.
Wheelchairs: We are pleased to carry your folding wheelchairs in the luggage
compartment and we would request that you notify us or your travel agent of
your intention to bring one.
We regret that, due to health and safety regulations, we are unable to carry
battery powered wheelchairs or mobility vehicles.
Please ask our reservations staff as to the suitability of any particular
holiday or hotel.
If you do not advise us of any disabilities, we cannot be responsible for any
inconvenience or costs incurred by you and this may include us having to refuse
to take you on holiday.
6. CHILDREN AGE 5 - 12
Children of five years and over are very welcome on all tours and reductions
where available are detailed on each tour price panel. These reductions are
applicable to children up to 12 years of age in a twin or triple room sharing
with parents. We do not carry children under the age of 5 except on holidays to
Disneyland Paris.
7. LOST PROPERTY
Any items of lost property found on our coaches will be handed into our office
as soon possible. It is then available for collection. We cannot, however,
accept responsibility for any items of lost property left on our holiday
coaches.
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